Returns & Exchanges

At Kilo Mike Co, we stand behind the quality of our products and want you to be completely satisfied with your purchase.

Eligibility & General Policy

  • Items purchased directly from kilomikeco.com (excluding final-sale items, limited editions, and gift cards) are eligible for return or exchange within 30 days from the date the order was fulfilled.

  • All items must be unworn, unwashed, free of pet hair, smoke, or deodorant marks, and returned in like-new condition with original tags and packaging (if applicable).

  • Items showing signs of wear, use, alteration, or removed from their original condition are not eligible for return or exchange.

Holiday Extended Return Window

  • Purchases made between November 15 and January 15 will have an extended return/exchange window of 60 days from the date of purchase.

Final Sale Items

  • All items marked “Final Sale” (including limited editions, clearance items, or gift cards) are non-returnable and non-exchangeable.

  • For hygiene reasons, any undergarments, accessories intended for direct contact with skin are non-returnable and non-exchangeable.

Exchanges

  • We offer free exchanges for sizing or style swaps (limited to one exchange per original order).

  • To qualify, you must ship back your original item within 30 days of the fulfillment date using the label provided.

  • Once we receive the return, your exchange item will ship out.

Returns for Refund

  • If you are returning for a refund, the cost of return shipping will be deducted from your refund amount.

  • Original shipping charges are non-refundable, since shipping is a cost incurred by us at checkout.

  • Refunds will be processed back to the original payment method.

Defective or Incorrect Items

  • If your order arrives with a defect, or you received the wrong item, please contact us within 7 days of delivery.

  • We will work with you promptly to correct the issue, which may include a free replacement, exchange, or store credit.

  • For coverage of manufacturer defects, we offer a 30-day product warranty on all purchases.

Processing Time

  • Please allow up to 1-3 weeks from the time we receive your return/exchange for processing, due to varying return volumes.

Store Credit

  • In cases where we issue store credit, a digital code will be sent to the email associated with your order.

Gift Cards

  • Gift cards are non-refundable and cannot be exchanged for cash.

Third-Party Purchases

  • We can only accept returns or exchanges for items purchased directly from [kilomikeco.com].

  • If you purchased via a third-party retailer or marketplace, please reach out to that retailer directly for return/exchange assistance.

Questions?

If you have any questions or need help initiating a return or exchange, please contact our customer service team at kilomikeco@gmail.com — we’re here to help.